Frequent Asked Questions

Questions and Answers

question icon The most frequent questions and answers regarding income tax returns.

About Tax Services

  • What do you really need to do your taxes?
  • ITIN Information

    • About Help Links

  • Where is my Federal refund?
  • Where is my State refund?



    • About Tax Services
    What do you really need to do your taxes?

    Don't know what documents you should bring to your tax appointment in order to file your tax return? You don't know what form shoul you file?

    Take a look to our Tax Preparation Check List that can guide you to compile and organize your tax documents.


    ITIN information

    An Individual Taxpayer Identification Number (ITIN) is a tax processing number issued by the Internal Revenue Service.

    For more information about the ITIN number and how to apply click here.

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    About Help Links
    How can I get my federal refund information?

    The IRS has a website where you can track your refund:
    You'll need to provide the following information from your tax return:

    1. Social Security Number
      or Individual Taxpayer Identification Number
    2. Your Filing Status
      As shown on your tax return
    3. The exact whole dollar amount of your refund

    Check your refund information directly at Where's my federal refund?

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    Where is my State refund?

    You will need the following to check the status of your Personal Income Tax refund:

    1. Social Security Number
      or Individual Taxpayer Identification Number
    2. Your mailing address
      If your address has changed since you filed your return, please call us at 800.852.5711 (voice) or 800.822.6268 (TTY/TDD)
    3. The refund amount
      As shown on your tax return
    4. A compatible browser and operating system

    Check your refund information directly at Where's my state refund?